AC Management Family Portal

Welcome to the AC Management Family Portal

Everything you need from AC Management in one place. Use TenantCloud for your true tenant or owner portal, use the secure ACM portal for document uploads and onboarding, and call directly for emergency maintenance.

Where Everyone is Family.

Client Login Request Access

Emergency Maintenance

Call first for urgent emergencies

If there is an immediate threat to life or safety, call 911 first. For urgent property emergencies, call Guardian Maintenance or AC Management directly. Do not rely only on TenantCloud or portal requests for emergencies.

Call Guardian Maintenance Call AC Management

Protected Access

Client Login

ACM client resources, owner materials, tenant materials, maintenance procedures, onboarding resources, and document links require login.

Security note

This portal uses Supabase Auth. Passwords are handled by Supabase and are not stored by this app. Role-based access is prepared for future ACM staff/admin management.

Forgot Password Request Access

You are signed in

Your protected resources are unlocked for this device session.

Role: Public

Request Access

Need access to the Family Portal?

Request access if you are a current owner, tenant, vendor, prospect, or ACM team member who needs protected portal resources. Requests are reviewed by AC Management and do not automatically create an account.

Access request

AC Management will verify your relationship before an administrator creates or approves account access.

Call AC Management

Password Reset

Reset your password

Enter the email address ACM has on file. Supabase will send a secure password reset link if the account exists.

Back to Login

Access Restricted

This area is not available for your account.

AC Management assigns portal roles manually. If you believe you should have access to this page, contact AC Management so your profile can be reviewed.

Access Inactive

Portal access is inactive

Your AC Management Family Portal access is currently inactive. Please contact AC Management.

Home Dashboard

Your AC Management dashboard

All logged-in users can access ACM contacts, emergency maintenance information, general FAQs, announcements, TenantCloud, and the secure ACM upload/onboarding portal.

Profile

Name: Loading...

Email: Loading...

Phone: Loading...

Role: Public

Your account is pending review by AC Management.

Until ACM assigns a role, you have limited access to general contact information, emergency guidance, TenantCloud, and secure upload/onboarding shortcuts.

Call AC Management

Family Portal News & Announcements

Welcome to the AC Management Family Portal. Role-based resources are now organized by your relationship with AC Management.

TenantCloud Tenant Portal Use TenantCloud to access your tenant portal, pay rent, view your lease information, and submit non-emergency maintenance requests. TenantCloud Owner Portal Use TenantCloud to access your owner portal, view property information, owner documents, statements, and management-related updates. Submit Maintenance Request in TenantCloud For routine or non-emergency maintenance, please submit your request through TenantCloud so it can be properly tracked. TenantCloud / Secure Upload Routing Use this secure ACM portal only for uploading documents or completing onboarding steps. For normal tenant or owner portal access, use TenantCloud. Owner Hub Owner documents, leasing resources, maintenance guidance, and owner portal routing. Tenant Hub Tenant portal routing, maintenance guidance, and tenant resources. Vendor Hub Vendor resources, billing guidance, and maintenance partner contacts. Applicant Hub Leasing information, qualification guidance, and requested document upload routing. Realtor Hub Training, marketing resources, and realtor-facing ACM guidance. Owner View Owner documents, leasing resources, maintenance guidance, and owner portal routing. Tenant View Tenant portal routing, maintenance guidance, and tenant resources. Vendor View Vendor resources, billing guidance, and maintenance partner contacts. Applicant View Leasing information, qualification guidance, and requested document upload routing. Realtor View Property Management First. Real Estate Always. Maintenance Emergency phone guidance and TenantCloud maintenance routing. Emergency Maintenance Call first for urgent issues and use TenantCloud for routine requests. Training Library Placeholder Future realtor training resources and videos. Marketing Resources Approved ACM marketing and brand resources. Vendor Expectations Service standards, billing guidance, and authorization expectations. Guardian Maintenance Call Guardian Maintenance for vendor coordination. Leasing Information Application, leasing, and rental qualification guidance. View FAQs Contact AC Management Documents Role-filtered documents and secure upload routing. Staff Hub Access owner, tenant, vendor, applicant, and realtor content from one place. ACM Email Desk Samantha inbox review, GHL AI activity, digest, and GHL / Outlook sync. Admin Center User directory, access requests, staff time review, resources, settings, and audit tools. Install App Add the AC Management Family Portal to your phone home screen.

Tenant Hub

Tenant resources and portal access

Use TenantCloud to access your tenant portal, pay rent, view your lease information, and submit non-emergency maintenance requests. The AC Management secure portal is only for document uploads and onboarding steps.

TenantCloud Tenant Portal

Use TenantCloud to access your tenant portal, pay rent, view your lease information, and submit non-emergency maintenance requests.

Open TenantCloud

Submit Maintenance Request in TenantCloud

For routine or non-emergency maintenance, please submit your request through TenantCloud so it can be properly tracked.

Open TenantCloud Maintenance

Emergency Maintenance

If there is an immediate threat to life or safety, call 911 first. For urgent property emergencies, call Guardian Maintenance or AC Management directly.

Call Guardian Maintenance

Tenant Resources

Tenant FAQ, maintenance information, emergency maintenance procedures, move-in resources, and move-out resources.

View Tenant Documents

Future Tenant Tools

Lease documents, rent reminders, and tenant announcements are planned for a future phase.

Owner Hub

Owner resources and portal routing

Use TenantCloud to access your owner portal, view property information, owner documents, statements, and management-related updates. Use the secure ACM portal only for uploading documents or completing onboarding steps.

TenantCloud Owner PortalUse TenantCloud to access your owner portal, view property information, owner documents, statements, and management-related updates. Secure Document Upload / Onboarding PortalUse this secure ACM portal only for owner onboarding documents, required forms, or upload requests. View Owner FAQCommon owner questions and guidance. Portal Login InstructionsHow to access your owner portal. Leasing & Tenant Placement OverviewReview ACM leasing support. Owner ResponsibilitiesUnderstand owner responsibilities. Maintenance InformationReview maintenance process guidance. Emergency Maintenance ProceduresReview emergency maintenance guidance. Contact AC ManagementCall AC Management or open the Contact page for phone, email, and website details. Contact Guardian MaintenanceFor urgent property maintenance support, call Guardian Maintenance or visit the Contact page. Future Owner ToolsOwner statements, performance reports, and portfolio insights are planned for a future phase.

Vendor Hub

Vendor resources

Vendor access is for approved service partners working with AC Management and Guardian Maintenance.

Vendor Expectations

Prepared for ACM vendor expectations and service standards.

Billing Procedures

Prepared for invoice, billing, and approval process guidance.

Work Authorization Guidelines

Prepared for authorization boundaries and required approvals.

Insurance Requirements

Prepared for vendor insurance and compliance requirements.

Future Vendor Tools

Vendor portal, work orders, and invoice submission are planned for a future phase.

Applicant Hub

Applicant resources

Applicant access provides general leasing resources and upload routing while AC Management reviews account access.

Application Information

Prepared for application process guidance and next steps.

Leasing Information

Review leasing information and AC Management rental resources.

Rental Qualification Guidelines

Prepared for qualification and application review guidance.

Upload Requested Documents

Use the secure ACM portal only for requested onboarding or application documents.

Open Secure Upload Portal

Future Applicant Tools

Application status tracking is planned for a future phase.

AC Management Realtor Hub

Property Management First. Real Estate Always.

Resources and future tools for ACM-affiliated real estate growth, leasing, referrals, and training.

Realtor Onboarding Guide

Prepared for onboarding requirements and role expectations.

ACM Realtor Policies

Prepared for ACM realtor policies and client-facing standards.

Leasing Representative Agreement

Prepared for agreement access and review.

Marketing Resources

Prepared for approved marketing resources and property management messaging.

ACM Brand Standards

Prepared for brand usage, tone, and presentation guidelines.

Realtor FAQ

Prepared for common realtor questions.

Training Library Placeholder

Training materials will be added in a future phase.

Leasing Opportunities

Business development resources for leasing opportunities.

Referral Program Information

Prepared for referral program guidance.

Dallas Expansion Resources

Prepared for market expansion and relationship development.

Property Management Lead Opportunities

Prepared for lead opportunities and routing.

External Links

HAR, MLS Resources, TREC, and ACM Family Portal documentation.

Future Realtor Tools

Leasing Decision Engine, Proposal Builder, commission tracking, training videos, scorecards, and lead assignment are planned for future phases.

Contact ACM Leadership

Leadership routing will be connected in a future phase.

Open Contact Page

Operations Dashboard

ACM staff resources

Staff can access owner, tenant, vendor, applicant, and realtor content from this workspace.

Role Resource Shortcuts

All Owner Content

Owner resources are available to staff.

Open Owner Hub

ACM Email Desk

Review Samantha's Outlook and GHL classifications, GHL AI activity, and audit trail.

Open Email Desk

Staff Operations Hub

Staff Operations

Clock in and out, review your timesheet, and access ACM staff tools from one place.

Time Clock

Current status: Loading...

Current open shift: Checking...

Today's total hours: 0.00

My Timesheet

Today: Loading...

This week: Loading...

Last pay period: Loading...

Status: draft

Pay Tracker

Internal pay estimate only. Final payroll/accounting review must be completed before payment.

Loading pay tracker...

Staff Resources

Staff Resources

Quick access to ACM internal guidance, communication standards, leasing support, maintenance routing, and training materials.

ACM Communication Standards

Coming soon.

Leasing Procedures

Coming soon.

Maintenance Routing

Coming soon.

Owner Communication Guidance

Coming soon.

Tenant Communication Guidance

Coming soon.

Training Library

Coming soon.

Email Desk / Samantha Guidance

Use the Email Desk for current Samantha review workflows.

Open Email Desk

Emergency Escalation Guidance

For urgent property emergencies, call Guardian Maintenance or AC Management directly.

Open Maintenance Center

ACM Email Desk - Samantha

Inbox Review

Samantha monitors GHL conversations, GHL Conversation AI activity, and ACM Outlook mailboxes so staff can see what GHL handled, what needs review, and what Outlook received that GHL missed.

Daily Digest GHL / Outlook Queue GHL Context Sync Settings

ACM Email Desk - Samantha

GHL / Outlook Mismatch Queue

Use this queue when a reply appears in only one platform, duplicate records may exist, or Samantha cannot confidently match a GHL contact.

Inbox Review Daily Digest

ACM Email Desk - Samantha

Staff Summary / Daily Digest

Generate a staff-facing summary of GHL emails reviewed, GHL AI replies, human handoffs, urgent items, and GHL/Outlook reconciliation issues.

ACM Email Desk - Samantha

GHL Context Sync

GHL custom fields, custom values, tags, notes, workflow activity, and Conversation AI events are synced server-side so staff can review the context GHL used.

ACM Email Desk - Samantha

Settings

Operational controls for the secure GHL connection, GHL Conversation AI monitoring, Outlook reconciliation, review rules, tags, notes, and staff digests.

Administration Center

Admin User Management

Manage portal roles and pending access requests through safe browser workflows. This app never exposes Supabase service-role keys and cannot create auth users directly.

Secure workflow

If an approved requester does not already have a matching profile, create or invite the user in Supabase Auth first, then approve the role here.

Back to Dashboard

Secure User Creation

Create or invite Supabase Auth users through the secure GoDaddy PHP backend. Privileged credentials stay server-side and are never exposed in the browser.

User Directory

Profiles from public.profiles, including name, email, phone, role, created date, and updated date.

No profiles found yet.

Role Management

Role assignment is handled in the User Directory dropdowns. Available roles are owner, tenant, vendor, applicant, realtor, staff, and admin.

User Status Management

Use the status dropdown in each user profile to activate, suspend, or deactivate portal access. Suspended and inactive users are blocked from protected portal content after login.

This controls access to the AC Management Family Portal. It does not delete the user's Supabase Auth account.

Maintenance Center

Guardian Maintenance support

For routine or non-emergency maintenance, please submit your request through TenantCloud so it can be properly tracked. Emergency maintenance should not route users to a form first.

Emergency guidance

If there is an immediate threat to life or safety, call 911 first. For urgent property emergencies, call Guardian Maintenance or AC Management directly. Do not rely only on a portal request for emergencies.

Call Guardian Maintenance Call AC Management Submit Maintenance Request in TenantCloud

Document Center

Owner and maintenance documents

Open clean HTTPS PDF links in a new tab. Documents are not stored locally in this app. Use TenantCloud for normal tenant or owner portal access; use the secure ACM portal only for document uploads, onboarding files, required forms, or requested onboarding steps.

Owner Documents

Owner FAQ

Answers to common owner questions about AC Management processes.

View PDF Open in new tab

Owner Portal Login Instructions

Instructions for accessing and using the owner portal.

View PDF Open in new tab

Owner Responsibilities

Owner responsibilities and expectations for the management relationship.

View PDF Open in new tab

Leasing and Tenant Placement Overview

Overview of ACM leasing and tenant placement support.

View PDF Open in new tab

Tenant Documents

Tenant FAQ

Tenant questions and AC Management tenant process guidance.

Coming soon

Move-In Resources

Move-in guidance and tenant onboarding resources.

Coming soon

Move-Out Resources

Move-out guidance and tenant transition resources.

Coming soon

Vendor Documents

Vendor Expectations

Vendor standards and expectations.

Coming soon

Billing Procedures

Billing and invoice procedure guidance.

Coming soon

Work Authorization Guidelines

Guidelines for approved maintenance work.

Coming soon

Insurance Requirements

Insurance and compliance requirements.

Coming soon

Realtor Documents

Realtor Onboarding Guide

Realtor onboarding materials.

Coming soon

ACM Realtor Policies

Policies and relationship standards.

Coming soon

Leasing Representative Agreement

Agreement resources for leasing representatives.

Coming soon

ACM Brand Standards

Brand standards for realtor-facing materials.

Coming soon

Maintenance Documents

Maintenance Information

General maintenance information and process guidance.

View PDF Open in new tab

Emergency Maintenance Procedure

Emergency maintenance steps and when to contact emergency services.

View PDF Open in new tab

Secure Document Upload / Onboarding Portal

Use this secure ACM portal only for uploading documents or completing onboarding steps. For normal tenant or owner portal access, use TenantCloud.

Open Secure Upload Portal

FAQ Center

Common questions

Can I pay rent in this app?

No. Use TenantCloud to access your tenant portal, pay rent, view your lease information, and submit non-emergency maintenance requests.

Where do owners upload documents?

Use the secure ACM portal at portal.theacmanagement.com only for document uploads, owner onboarding documents, tenant onboarding documents if needed, required forms, or onboarding files. For normal owner portal access, use TenantCloud.

Who do I contact for maintenance?

For routine or non-emergency maintenance, submit your request through TenantCloud so it can be properly tracked. If there is an immediate threat to life or safety, call 911 first. For urgent property emergencies, call Guardian Maintenance or AC Management directly.

Does this app replace TenantCloud, GHL, or QuickBooks?

No. TenantCloud is the true tenant/owner portal and maintenance tracking system. The AC Management portal is only for secure document uploads and onboarding. Accounting, ledgers, payments, and trust-account features remain outside this app.

Resource Library

Protected client resources

This protected library is prepared for future role-based resource filtering for prospects, tenants, owners, vendors, ACM staff, and admins.

TenantCloud Routing

TenantCloud is the true tenant/owner portal and maintenance tracking system.

Open TenantCloud

Secure Uploads

The ACM secure portal is only for document uploads, onboarding files, required forms, and onboarding steps.

Open Secure Upload Portal

Emergency Maintenance

If there is an immediate threat to life or safety, call 911 first. For urgent property maintenance, call Guardian Maintenance or open the Contact page.

Call Guardian Maintenance Open Contact Page

Contact ACM

Contact AC Management

For portal access and routine maintenance tracking, use TenantCloud. For secure uploads and onboarding files, use the ACM secure portal. For emergency maintenance, call first.

Where Everyone is Family.

Download the AC Management Family Portal

Access owner resources, tenant tools, maintenance guidance, document links, and portal shortcuts from your phone.

Open Family Portal How to Install on My Phone
Important

This app does not replace TenantCloud. TenantCloud remains the official owner and tenant portal for payments, owner access, tenant access, and non-emergency maintenance tracking.

The AC Management Family Portal helps you:

  • Access TenantCloud
  • Submit non-emergency maintenance requests through TenantCloud
  • Find emergency maintenance contact information
  • Upload onboarding documents through the ACM secure portal
  • View owner and tenant resources
  • Contact AC Management or Guardian Maintenance

iPhone

  1. Open https://family.theacmanagement.com in Safari.
  2. Tap the Share button.
  3. Tap Add to Home Screen.
  4. Tap Add.

Android

  1. Open https://family.theacmanagement.com in Chrome.
  2. Tap the menu button.
  3. Tap Install App or Add to Home Screen.
  4. Confirm installation.